Now Hiring - Sales Support Representative in Alpharetta, GA

Who is CADY?

CADY is the premier school photography company. We are passionate about capturing and celebrating the lives of the high school students we engage with by telling their stories through photography. We bring a fresh approach to school photography and school culture. We live by the motto that you don’t need a cape to be a hero of everyday moments.

Who is the Account Support for our School Experience Team?

Internally referred to as a School Experience Representative, you will be the primary contact between departments and our schools. This position is account service based with customer experience aspects. Each rep services 40-50 schools by processing their contracts, communicating with school contacts, finalizing logistics for photography events, and partnering with the sales team to determine the best plan for meeting each school’s needs. If you would describe yourself as personable and organized with a passion for details, then apply today!

What will you do as our School Experience Representative?

• Provide concierge-level care to our primary customers- high schools and their yearbook advisers
• Identify blockers and potential issues to achieve 100% satisfaction
• Collaborate across multiple departments to ensure event details are confirmed, documented, and communicated to ensure front-line success
• Nurture client relationships through account servicing
• Communicate concisely via departmental standard response times with schools, interdepartmental teams, and internal departments
• Input and maintain the database for each school profile
• Follow up on tasks and communications surrounding events, products, and processes

Can you check these boxes?

• Ability to multi-task, manage time efficiently, and be committed to our core value “Small Details are HUGE”
• Proven written and verbal communication skills. This is an in-office position that requires consistent email communication along with occasional phone communication
• Experience in servicing multiple clients or customers
• At least one year of proven customer support experience
• Ability to navigate through different system platforms
• Ability to learn new things at a fast pace
• Flexibility to work with and service all personalities and demographics
• Ready to produce above-standard work in a fast-paced environment
• Return of a satisfactory background check
• Team player mentality with a willingness to help fellow reps complete tasks as well as assist the sales team out in the field

Information, Benefits, and Employee Perks

• Full-time, hourly position starting at $17
• Medical, dental, vision, and life insurance, Health Savings Account option, and a host of voluntary benefits to enhance your coverage
• 401(k) with employer match
• Paid holidays and paid time off
• A beautifully designed campus with open office spaces
• Pet-friendly environment
• Office café with snacks and a variety of beverages
• Employee appreciation events throughout the year
• Opportunities to grow and develop with a rapidly expanding company

Come work for an industry leader dedicated to the top-tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have a commitment to happy and healthy employees. Apply today!

CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.